Dear Platinum,
Here is a special message from Milind Pant, our CEO. Click here.
Tomorrow we will share an all IBO update on coronavirus (COVID-19). It is shared below for your convenience.
We have taken positive and impactful actions to help your business. We are also working on more decisive actions for the times ahead. We will also comply with all government directions.
Please be assured you will be well supported over the coming days, weeks and months.
So let's stay connected and engaged. Our Sales team stand 100% ready to support you and your downline.
In my thoughts as always,
John Haines
Head of Sales and Market Development
All IBO email:
We understand this is a difficult time for many people. Our thoughts are with anyone who has been personally impacted by coronavirus (COVID-19).
I hope you, your family and friends are healthy and are taking the necessary precautions.
Our number one priority is your health and wellbeing.
So I want to share the proactive steps we have taken to help. We will also comply with all government directions. I also want to share how we will continue to positively support your business as best we can during this difficult time.
Business Centres
Our Auckland Business Centre will remain open and ready to support you.
Click & Collect is a great option for fast collection of your favourite products. Click & Collect is now free from today until 30 April.
Our Auckland Business Centre is cleaner than ever before! Hospital-grade disinfectant is being used and common surfaces and touchpoints are cleaned much more regularly.
Employees have been given helpful and comprehensive 'stay healthy' advice. For example if any employee feels unwell, we have asked them to stay home and follow medical advice. We encourage IBOs to do the same.
To be prudent, we have suspended taking any future bookings for meetings and facilities at the Auckland Business Centre.
Face-to-face training; health, wellness & beauty consultations
We will soon introduce virtual health, wellness and beauty consultations. This will allow you to receive expert health, wellness and beauty advice from the comfort of your own home. There will also be extra Facebook Live sessions and webinars with our consultants and trainers.
The reason we are doing this is we have paused face-to-face group training and close-up health, wellness & beauty consultations by Amway employees at all Business Centres.
We understand this may be disappointing, but we need to be mindful of social distancing and the wellbeing of all IBOs and employees. You will be contacted if you have a pre-booked consultation.
We will continue to monitor developments and identify any additional safeguards that we can add and look to re-introduce these physical services as fast as we can.
Social media & digital
Social media and digital technology is a powerful tool that can help motivate, inform and inspire IBOs, customers and prospects.
For example, there are a fantastic range of videos with beauty tips that can be watched anywhere and anytime.
Here are 2 great examples:
1. Day to Night with ARTISTRY®
2. Create the perfect base with ARTISTRY®
We will share more tips and videos over the coming days. Please stay connected with us at Facebook and Instagram.
Deliveries
Our delivery service continues to provide a fantastic service to IBOs and customers. Order online and receive your orders without delay.
To make things easier and safer for you, you can add 'Delivery Instructions' when you purchase online at the checkout stage. For example 'leave at the front door'. Deliveries can also be made 'no contact' and without physical signature.
Chart Your Course
We need to best support new IBOs who have just joined.
For all Chart Your Course (CYC) coupons issued from today, the coupon expiry will now be 90 days. This is an increase from 30 days previously. This gives new IBOs much more time to use their coupon and save money.
To earn the $200 Coupon 3, new IBOs now have 120 days from registration. This is an increase from 90 days previously.
Reminder: CYC coupons cannot be used for Autoship orders due to current technical limitations. However Autoship orders can earn CYC coupons if they meet the criteria.
Stay tuned for a new Autoship promotion for all IBOs to be announced soon.
Products
Since the outbreak of coronavirus (COVID-19), there has been an unprecedented global demand for Amway products, especially those that support immunity and good health.
Amway is working around the clock to meet this demand. Unfortunately, there is also strong global demand for the limited supplies of raw ingredients and manufacturing capacity.
Globally, key impacted products are Vitamin C, Garlic Heart Care, Triple Shield Echinacea, Glister Refresher Spray, Bilberry and Lutein Blend, Atmosphere units and replacement filters.
The following products are currently impacted:
- NUTRIWAY Bilberry and Lutein Blend (466) will be Temporarily Not Available (TNA) from now until June 2020
- NUTRIWAY Triple Shield Echinacea (482) will be TNA March to May 2020
- NUTRIWAY Vitamin C Plus (109746) will be TNA April to June 2020
Other products are likely to become TNA due to the increased demand.
We ask for your patience as we try our very best to meet this unprecedented global demand and return to our best business as usual.
Your bonus
Please don't worry about your bonus! We will continue to pay your bonus on time as normal.
This is all part of the strong assurance you receive when you build a business for the long term with Amway.
At your service
Amway remains at your service during this difficult time.
All our Amway employees are working hard to support you and your business. Our employees are ready to work from home as required.
Our customer service team has extended hours if you need any help or support. Please contact us on 0800 611 611 from 10am - 10pm, Monday - Friday.
Amway has thrived and survived for 34 years in New Zealand. IBOs have built large businesses for long term financial security and wellbeing. We will get through this together.
Stay safe, stay strong and maintain your belief.
Christine Terrill
General Manager
Amway of Australia and New Zealand